Product Support

If you have questions about the use or features of the Infant Smart Mat please contact our Help Center at the following e-mail address:


When you email us for support, please include your contact details. This will help us in speeding up the process to serve you better.


What is “Low Body Movement Alert"?

“Low Body Movement Alert” means detection of downward trending of low body movement count detection, due to change in low breath detection.

The Parent Control Unit display will blink, switching between current body movement count reading and ‘L’symbol. (to indicate downward trending of low body movement count detection)

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